Collier’s Reserve leadership recognized as among world’s best
A commitment to excellence starts at the top. The leadership of Collier’s Reserve Country Club is drawing worldwide recognition for the vision and standards that create the ultimate in member satisfaction. Past President Judith Stant was named one of BoardRoom magazine’s 20 most outstanding private club presidents for 2017.
Stant is the only woman on the list, which includes club presidents from as far away as South Africa and New Zealand. She is just the third Collier’s Reserve president ever to serve two terms, the last of which concluded March 19 with the selection of Stephen Guillard as her successor. Stant deflects credit to others and embraces the warm-hearted, can-do attitude that distinguishes Collier’s Reserve from other communities.
“We’re all in it together, and we all like each other,” Stant said. “It’s a club made up of people who share a lot of the same interests, who are here because they want an environment that is friendly, welcoming and high-quality.”
Stant joined Collier’s Reserve in 2013 and became part of the board in 2015, serving as human resources and programming chair before she became president in 2016. She’s been part of numerous club committees, including Governance, Greens, Membership and Facilities, drawing on her successful career as an executive to further the club’s mission.
From 1987 to 1999, Stant was vice president and general manager for United States Surgical Corp., a global medical device company ultimately sold to Tyco Corp. Stant was the CEO for two startup medical device companies between 2000 and 2009. Both had successful product launches and were sold to larger corporations, paying dividends to venture capital investors.
Stant is reminded of the elite businesspeople with whom she worked whenever she thinks of Collier’s Reserve General Manager Nick von Hofen, who just completed his first year in the role.
“Nick walks the talk,” Stant said. “He is committed to excellence, and he lives it. He leads by example.”
von Hofen started with Collier’s Reserve in 2009 as greens superintendent and rose to become director of golf grounds and building maintenance in 2011. He has prior experience with several clubs, including the Ritz-Carlton Members Golf Club in Sarasota, where he participated in the coveted Ritz-Carlton Leadership Training program, recognized within the hospitality industry as the gold standard in professional training and service.
“We’re blessed, because we have in Nick an incredibly talented person,” Stant said. “We wouldn’t have asked Nick to take the job as general manager if we weren’t unquestionably certain that he was the right person for the job.”
von Hofen is focused on continuing to grow the membership and fostering satisfaction, making sure objectives are accomplished on time and on budget, and furthering the club’s commitment to excellence.
“We have such a goal-driven mindset here.” he said. “I’ve always taken the approach — every day, every week, every month — of, ‘What can we accomplish?’ and, ‘What can we continue to improve upon?’”
Improvements over the past year include launching an entirely new Sports / Fitness Center, which von Hofen said “has quickly become the social pillar of the club.” Club communications have taken on a new look with interactive newsletters and informative videos, along with a new website and mobile app for the members. Plus, feedback from a recent Membership Satisfaction Survey confirms leadership’s commitment to excellence with high levels of satisfaction in all areas of the club.
“There is no question the membership has loved all the new first-class amenities at the club,” Stant said. “It’s an exciting time to be at Collier’s Reserve.”
To find out more about what Collier’s Reserve is working to do for its members, visit www.colliersreserve.com or call 239-254-2842.