BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN TZID:America/New_York X-WR-TIMEZONE:America/New_York BEGIN:VEVENT UID:1639@aboveboardchamber.com DTSTART;TZID=America/New_York:20220711T113000 DTEND;TZID=America/New_York:20220711T130000 DTSTAMP:20220629T223830Z URL:https://www.aboveboardchamber.com/events/naples-exceeding-customer-exp ectations-in-the-workplace/ SUMMARY:Naples: Exceeding Customer Expectations in the Workplace DESCRIPTION:With the ever-changing economy\, business owners need to know t hat exceeding customer expectations is more important than ever. It is als o the time to support and advocate for your customer's needs because custo mer service is not a one-time thing\; it is a relationship you create to h elp your customers reach beyond their goals sometimes to fulfill their dre ams. We selectively picked the best emcee and panelists for our Naples Jul y meeting. We hope you can join us! Read below and learn more!\n\nThank yo u to our meeting sponsors:\n\n Jennifer Johnson\, President at True Fashi onistas in Naples. We buy and sell pre-owned luxury designer and brand-nam e clothing and accessories for men\, women\, and children. Why sell to Tru e Fashionistas? Unlike other stores that just consign your items or just p urchase your items outright\, we are different\; we offer you two options\ , and we make it easy\, and your items sell fast because we have four divi sions of our company\; Our store\, and online store\, the industry's first resale shopping network. https://truefashionistas.com/ Jennifer is a memb er of the Above Board Chamber of Florida.\n Matt Moen\, Owner of Royal Sc oop Homemade Ice Cream at Berkshire Common and \;M &\; M's Cafe at Tin City in Naples. \;Matt has worked with the team at M &\; M's Ca fe and Royal Scoop Homemade Ice Cream at Berkshire Commons to improve oper ations and is a stickler for food sanitation\, safety\, and good taste. He has implemented policies and procedures and point-of-sale programs to str eamline operations. Matt runs a tight ship\, but he also encourages a fami ly environment and having fun at the workplace. Matt has generously donate d M &\; M's ice cream to support various community programs. Matt is a member of the Above Board Chamber of Florida.\n\nMeet our Emcee:\n\n Vick i Thomas Tracy\, Chief Operating Officer at Gulf Coast International Prope rties. Vicky has multiple degrees from Central Michigan and the University of Michigan. Having raised millions of dollars for "her town\," she is of ten called upon when a "get it done" person\, cheerleader\, or chairperson for an event is needed. Vicki's name is always at the top of the list whe n a leader is required. When calls come for a senior in need of care cheer leader\, she goes into overdrive as her passion for Senior remains her pri ority. She is the daughter of Darlene Thomas\, a single mother of 5 childr en\, and married to her devoted husband\, Steve. You can always find Vicki at the helm or in a leadership role in the community\, making a differenc e in someone's life\, be the younger residents or our older ones! Vicki is a member and serves on the Executive Council of the Above Board Chamber o f Florida.\n\nOur Panelists:\n\n Michael DeLuca\, CPA\, MBA\, is the Prin cipal-in-Charge of HBK's Southwest Florida offices\, and a National Direct or of HBK Healthcare Solutions. Michael works extensively with closely hel d corporations\, partnerships\, small to middle-market businesses\, large private corporations\, and high-net-worth individuals. With an emphasis on Healthcare related entities and private physician and dental practices\, he specializes in the areas of strategic business consulting and structuri ng\, tax planning and preparation\, domestic and international compliance\ , and revenue cycle optimization. Prior to joining HBK CPAs and Consultant s\, he spent time as a Manager at Ernst and Young and Deloitte Tax LLP in their Atlanta\, Georgia\, and Miami\, Florida offices. Michael is a member of the Above Board Chamber of Florida.\n Kristina Placeres Gear is a par tner at Preferred Travel of Naples and had been with the agency for eight years\, currently serving as the Managing Director. She is the second gene ration in the agency and was quite literally born right into it. She devel oped a passion for travel early on and\, after graduating from the Univers ity of South Florida with a degree in business management and leadership\, she decided to join the family business and pursue a career in travel. Sh e has completed the Associate Leadership Collier program which is specific ally designed for emerging leaders and professionals in Collier County. Sh e works alongside her mother\, Olga Placeres\, and her husband\, Kody Gear . Among other responsibilities\, she manages the agency’s team of ind ependent contractors. Kristina is a member of the Above Board Chamber of F lorida.\n Ursula M. Pfahl\, Ph.D. Chief Operating Officer &\; Chief Ma rketing Officer\, Bigham Jewelers. Ursula Pfahl is a native of Germany and was educated in Germany and the United States. Ursula served higher educa tion in Kansas City\, MO for several decades as a Professor of Modern Lang uages (French and German)\, senior university administrator\, and institut ional advancement professional. After coming to Naples\, in 1995\, Ursula was offered a career change opportunity by Yamron Jewelers. Her responsibi lities included Marketing\, Advertising\, Public Relations\, Human Resourc es\, and the management of the Company’s Charitable Giving. Since 201 2\, has been a proud member of the Bigham Team and is serving today as the Chief Operating Officer and Chief Marketing Officer with a full charge of the Company in the Owner’s absence. The Bigham Team is passionate ab out creating the best possible experience for everyone who enters our Stor e. It is my honor to assist the Team in reaching this goal every single da y. Ursula sits on the Executive Council of the Above Board Chamber of Flor ida\n Jennifer Johnson\, President at True Fashionistas in Naples. Ever s ince she was a little girl she has dreamed of fashion. Fashion is her pass ion! After moving to Naples from Minnesota in 2009\, Jennifer\, a True Fas hionista at heart\, decided to open a designer resale store that catered t o the whole family (the first-of-its-kind store in Naples) so she could br ing designer clothing\, accessories\, and home furnishings\, and great cus tomer service to others at great prices. True Fashionistas is the largest lifestyle consignment store in Florida! Jennifer has built her business on a foundation of hard work\, honesty\, integrity\, and exceptional custome r service. Jennifer is a member of the Above Board Chamber of Florida.\n Matt Moen\, Owner of Royal Scoop Homemade Ice Cream at Berkshire Common an d M &\; M's Cafe at Tin City in Naples\, Florida. Matt has worked with the team at M &\; M's Cafe and Royal Scoop Homemade Ice Cream at Berksh ire Commons to not only improve operations\, but he is a stickler for food sanitation\, safety\, and good taste. He has implemented policies and pro cedures\, in addition to point-of-sale programs to streamline operations. Matt runs a tight ship\, but he also encourages a family environment and h aving fun at the workplace. Matt has generously donated M &\; M's ice c ream in support of various programs in the community. Matt is a member of the Above Board Chamber of Florida.\n\nFeatured Non-Profit:\n\nAngela Fish er\, \;Junior Achievement of Southwest Florida\n\nFor information on b ecoming an Annual Sponsor\, a Meeting Sponsor\, an Angel Lunch Sponsor a M ember\, an Ambassor or for more information please call 239-910-7426 and a sk for Jeanne Sweeney\, CEO/ Founder of the Above Board Chamber of FL. Tog ether we can sail into 2022 and make it our best year yet!\n\nThank you to CONRIC pr + marketing for helping with us with our press releases and web site to get this important meeting out! ATTACH;FMTTYPE=image/jpeg:https://www.aboveboardchamber.com/wp-content/upl oads/2022/06/202207Naples.jpg CATEGORIES:Naples Meeting LOCATION:Hilton Naples\, 5111 Tamiami Trail N.\, Naples\, Florida\, 34103\, United States GEO:26.2094923;-81.80164909999996 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=5111 Tamiami Trail N.\, Nap les\, Florida\, 34103\, United States;X-APPLE-RADIUS=100;X-TITLE=Hilton Na ples:geo:26.2094923,-81.80164909999996 END:VEVENT BEGIN:VTIMEZONE TZID:America/New_York X-LIC-LOCATION:America/New_York BEGIN:DAYLIGHT DTSTART:20220313T030000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT END:DAYLIGHT END:VTIMEZONE END:VCALENDAR