Monday, March 9, 2020 from 11:35 AM to 1:00 PM EDT
Add to Calendar 


Hilton Naples 
5111 Tamiami Trail North
Naples, FL 34103

Driving Directions 


Jeanne Sweeney 
Above Board Chamber of Florida 

Naples: Exceeding Customer Service Expectation! 

Exceeding customer expectations is the quality of NOT settling for the mediocre. Businesses that exceed customer expectations consistently deliver more than is expected of them and find a way to wow their customers time and again. Our March meeting will introduce you to people and business that so do that and so much more! Join us!

Meet our emcee:

 Karen Williams Mosteller, Karen is a Certified Public Accountant and Certified Healthcare Business Consultant, named as a partner with Markham Norton Mosteller Wright & Co., P.A. in 2000. Karen offers valued added expertise and practical advice in the various stages of business consulting, from strategic planning to implementation of marketing and building financial and operational plans. She assists with restructures, mergers, and acquisitions and understands how a successful organization operates in all phases, from start-up to company growth. 

Meet some of our panelists:

  Clark Hill Is the general manager of Hilton Naples featuring Shula’s Steak House. Hilton Naples is the third hotel within parent company Cooper Hotels’ portfolio that Clark has opened and the fifth that he has managed since joining the company in 1982. The AAA Four Diamond rated Hilton Naples consistently ranks among the top hotels within HIlton Hotels and Resorts for service delivery and has been recognized for leadership with environmental sustainability, ethnic and cultural diversity in the workplace, community volunteering, and philanthropy. 

  Ursula Pfahl Ph. D. Vice President, Business Development from Bigham Jewelers Ursula Pfahl, a native of Germany, began her career in higher education, as a college professor and university administrator. Her responsibilities included university relations, fundraising management, the university’s events and the supervision of the academic support services. The move to Naples provided the opportunity to transition from academia into business, most notably the fine jewelry retail business. For 15 years, Ursula was the VP Marketing and Chief Operating Officer of Yamron Jewelers. Upon the sale of that company, Kathy Bigham offered Ursula a new opportunity with Bigham Jewelers.

  Kristina Gear, Born and raised in Naples, Kristina is a proud Naples native who decided to return home to pursue a career in travel by joining the team at Preferred Travel of Naples in 2013 after receiving a bachelor’s degree in business management with a minor in Leadership from the University of South Florida in Tampa. She began her career as assistant to former President, Wilma Boyd, and is now Managing Director of Preferred Travel working alongside her mother, Olga Placeres, Owner and President.  


 Michael Longo ,Owner of Naples Floral Design  For more than 30 years ago, Michael started his first floral business as a teenager in Brooklyn. Working with his two brothers to build the business, their small shop set out to serve their neighborhood with flowers for every occasion. He continued that tradition by opening Naples Floral Design in 2010. His award-winning pieces have won multiple awards in “Best of Naples,” “SWFL Choice Awards,” and “SWFL Choice Champion.” 


Meet our sponsors:

  Carrie Ann Texter, Planned Maintenance Sales - Florida Certified Licensed Pool Contractor at 
Conditioned Air
  Carrie Ann is from "LA" Lower Alabama and has 24 plus years in high level sales. She relocated to Naples, Florida in 2013 and with a desire to redirect her career and knowledge, she joined the Conditioned Air team in 2017 to enhance and encourage growth. With ethics and core values as the driver for her inspiration, it's no surprise that she has found her home at Conditioned Air! Carrie is a member of the Above Board Chamber of FL and Conditioned Air is an annual sponsor. Call Call (239) 643-2445


 Lynn Brewer, Owner at Cloud9 Float Spa  which was founded with one mission in mind, to bring a complete wellness program to the masses at an affordable price. When we speak of wellness we are including all aspects of life including physical, mental and spiritual health. We have an amazing team dedicated to finding a treatment plan to help you reach your goals. Floating, also known as Flotation Therapy, has been used for years for its mental, spiritual, meditative, and physical benefits and has a vast amount of published research to support its claims. We know you will feel so amazing after the first session you will want to come back for more! Call 239-887-4161 to make your appointment today! Lynn is a member of the Above Board Chamber of Florida.


Thank you to our 2020 Annual Sponsors

CONRIC PR & Marketing - Tri-Town Construction, LLC 

WGCU Public Media - Conditioned Air 

 Gulf Coast International Properties -  Naples Floral Design 

 Spada Salon & Day Spa - Your Walking Billboard 

Charlie McDonald Photography - Lady in Pink Photography

Creative Business Coaches - Signarama North Ft. Myers


For more information on our chamber please

go to www.aboveboardchamber.com or call 239-910-7426 

Naples Register Here!

Join Better Together on Friday, March 6th from 6PM to 9PM at the Hyatt Regency Coconut Point Resort & Spa. For more information or to learn how your support is making a direct impact on Southwest Florida children, call (239) 470-2733 or visit bettertogetherus.org

Above Board Chamber of Florida member  Big Brothers Big Sisters of the Sun Coast-Lee/Hendry County  has an amazing event coming up and we are excited to be one of their sponsors! We are looking forward to an incredible event with twelve fabulous area chefs and live entertainment with Sheena Brook at the beautiful Burroughs Home and Gardens. Join us for Chefs Cooking For Kids-Enchanted! If you believe in youth this is for you! This is a perfect opportunity to help support and grow young leaders in Southwest Florida through mentor programs that are proven to help our youth! This event has lots of prizes with a wonderful silent and live auction that will help raise up the funds for their wonderful programs. Click below on the picture and learn more to join me!  https://one.bidpal.net/leechefs20 

This newsletter is being sponsored by Gulf Coast International Properties

Opportuntiy to make a difference and help a child

Ladies and gentlemen we have a fun opportunity to help the Bonita Springs Elementary School Children because the  Zonta Club of Bonita Springs- Estero, is hosting a Service Day by collecting costume jewelry for Bonita Springs Elementary School children.  Zonta ladies will  let the kids choose a piece of jewelry on Wednesday, April 29th  and then wrap it up in time for Mother’s Day.  If you have any old jewelry you are not wearing, and would like to take part in helping us, please give Trish Leonard a call.  239.398.9999 or trish@trishleonard.com   "Together we can be better in 2020!"  You can also drop your costume jewelry off at either of our March meetings and we wil make sure Trish Leonard get it your gift for the children to give their moms

Lee County March meeting

Our Lee County meeting on "Exceeding Customer Service Expectations will be held on Thursday, March 12th at the Crowne Plaza Bell Tower Here is the link for more information and to RSVP!  https://tinyurl.com/yx4oxkzb