Louis Bruno, President of Bruno Air Conditioning, has announced that his tech team has developed their first Bruno web based real-time customer service appointment scheduler.
Innovating the way customers communicate with service providers, Bruno has merged the integration between their website and their industry specific software to allow customers to pick the date and time of their service appointment. The new application is now live at www.brunoair.com.
“The age-old system of waiting on hold, having to dial in, or wait until a business opens in order to get in touch with a service company is eliminated,” says Bruno. “We are continually creating better systems and technology to add value to our customer relationships.”
The immediate advantages to online scheduling include features like automated e-mail and text message confirmations and reminders; 24 hour notice of appointment change; scheduled appointments set by the customer directly; appointment recording and record-keeping done instantly; capabilities make it quick and simple to access data from the service professional side; and the flexibility of online self-scheduling enables Bruno’s staff to be more efficient in their planning process.
Besides being able to schedule an appointment in real-time, the Bruno website includes information about HVAC, plumbing and electrical services, equipment information, product descriptions, as well as, Bruno’s blog.
Bruno Air Conditioning was founded in 2013 and now services the Southwest Florida, Tampa and Orlando area. Bruno has grown from three employees to over 150 in a few short years and has received numerous awards and accolades including: Collier County’s Excellence in Industry – 2015 Company to Watch Award; Business Leader Award from Lee County Economic Development Office and Horizon Council; Trane SOAR award and also named in Trane’s “Top 10” for exceptional growth; and most recently Bruno was named a finalist for the EY Entrepreneur of the Year® 2016 Award in Florida.
For more information, contact 239-592-7866 or visit www.brunoair.com.