Naples: Turning Unhappy Customers into Raving Fans:

Sponsored by Mighell Development

Start the New Year off right by learning how to grow your business in 2016! It is said that over 40% of critics can be turned into raving fans by effectively responding to their complaints online, treating critics with respect, and taking care of the critics’ problems. January panels will give us examples on how to increase your customer base by turning your critics into fans!

Meet our panelists:

Libby Anderson, M.S. SPHR, President Talentforce Solutions.  Libby Anderson M.S., SPHR is President of TalentForce Solutions. She focuses on providing top quality Human Resource consulting and customized training and development. Libby’s mission is to provide immediate and tangible outcomes by focusing on results and relationships.  Libby has 28 years of experience working with companies ranging from hi-tech manufacturing, healthcare and specialty retail to hospitality, public sector and non-profit entities. Highlights of her career include working with the Ritz-Carlton Hotel Company in their effort to obtain the Malcolm Baldridge award for quality as well as working on an international level providing training on Human Resource topics. Libby was also selected as a recipient for the “Best of the Best” award for her work with Jacobson’s Stores, Inc.

Linda Lowery is the Vice President of the North Naples Encore Bank for over 10 years. She has been in Banking and Retail Management for over 40 years developing personable and persuasive skills  in  communicating creatively with thousands of clients from different backgrounds and cultures.  Linda is always looking to provide her clients with the “Best in Class Service!” She has used her skills in team comradery in chairing the Greater Naples Chamber Ambassadors 2015- 2016. Linda also has served as Secretary / Treasurer of The Olympia Park Board for over 3 years and is active in her support of COMA continuing education classes for Property managers for over 10 years. She also chaired the Susan G Komen event in 2015 for Encore Bank. Linda put their fundraiser in 2nd place in Lee and Collier County in 6 weeks of joining the run for the cure as it is close to her heart! A Breast Cancer Survivor two times  7 years clear this year. The Greater Naples Chamber of Commerce Ambassador Chair 2015 and is on the Advisory Board for the Above Board Chamber of Florida.

 June Quiza, Manager at Publix Supermarket in Naples

Emcee: Arnold Klinsky, Klinsky Consultants

Sponsor: Gary Mighell, President of MIghell Development

Updates on Above Board Chamber of Florida from Ingrid Fullers , President of Fuller Online Solutions

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